Nolita Swivel Chair – Latte Grey-Milk Teddy Bouclé | 360° Organic Design

This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Flame & Comfort, you agree to the terms outlined herein.

A. SHIPPING LOCATIONS

At Flame & Comfort, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.

B. SHIPPING COSTS

We are pleased to offer free shipping on orders to most cities within the UK.

However, please note that there is an additional delivery surcharge for orders to the following areas:

Scottish Highlands

Scottish Offshore Islands

N.Ireland

Channel Islands

Isle Of Wight

Isle Of Man

Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).

If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.

C. TRANSIT, HANDLING & ORDER CUT-OFF TIME

Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).

D. SHIPPING PARTNERSHIPS

We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.

E. CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at info@flameandcomfort.co.uk.

F. CANCELLATIONS

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.

G. PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

Please Note:

Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.

Shipping fees are non-refundable on any return.

Contact Information
Email: info@flameandcomfort.co.uk
Working Hours:
Monday-Friday: 9:30 am - 5:00 pm
Saturday and Sunday: Closed
Bank Holiday: Closed

Good Habits

• Regular vacuum your sofa using the curtain attachment to stop dust from building up

• Keep your sofa out of direct sunlight and away from heat sources such as radiators to avoid colour fading

• Plump your cushions daily to keep them in good shape for longer, it's like skincare for your sofa

• Place some soft foot pads beneath the feet of your sofa and be sure to lift and move your sofa rather than dragging, to protect your floors from scratches

• Test all cleaning products in a small hidden area to be sure that it doesn't leave any marks or stains

• Sofas are made for bottoms, not feet. Protect the integrity of your solid wood frame by ensuring your sofa is not mistaken for a trampoline

Getting Acquainted

• We hope your sofa looks just as gorgeous in your home as you imagined it would. There may be a little bruising on the sofa when you first open it, which can occur from packaging and transit, simply brush the fabric to freshen up and give your sofa a few days to get back to normal

• Get working on your comfy position, your sofa will become increasingly comfortable as you wear it in. With that said, share the love! We recommend switching up your favourite seat from time to time and regularly flipping your loose cushions to allow for even wear across the sofa

Accidents Can Happen

• Gently blot any spillages with a clean, dry cloth to soak up as much liquid as possible

• Remove any light stains with a damp cloth and gently blot. Don't be tempted to use any strong chemicals or detergents

• Noticed a scratch in your fabric? Gently tease the fabric fibres back into position in order to have your sofa looking good as new