Returns and Refund Policy

By placing an order through Flame and Comfort you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.

A. 30-DAY RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase to our after-sales team via email.

B. LIMITED ONE-YEAR WARRANTY

Flame and Comfort provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After-Sales team for assessment and appropriate remedial action, including repair or replacement of the product.

C. SUPPORT POST-WARRANTY

If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.

D. RETURN PROCESS

To start a return, you need to contact us at info@flameandcomfort.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

E. DAMAGED AND WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our email.
Depending on where you live, the time for your exchanged product to reach you may vary.

F. EXCHANGES

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at info@flameandcomfort.co.uk.

G. RETURN SHIPPING FEE

If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us, Flame and Comfort. Otherwise, the fee should be borne by the customers.

H. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too. 

Contact Information
Email: info@flameandcomfort.co.uk
Address: 220 Church Lane, Manchester, M9 4LJ United Kingdom

Working Hours:
Monday-Friday: 9:30 am – 5:00 pm
Saturday and Sunday: Closed
Bank Holiday: Closed